Frequently asked questions
How do I order tiles?
Browse the tile catalogue, choose a design and size, then add the required area to your enquiry basket. We’ll confirm availability, box coverage, pricing and delivery before you place an order.
Can I request a sample?
Yes. Use the sample link on a product card to message us about that design. We’ll confirm sample availability, price and delivery before you decide.
How many tiles are in each box?
It depends on the tile format. Each product page shows the listed tile count and coverage per box; we’ll confirm carton details with your quote.
Do you deliver across the UK?
Yes. Free UK delivery applies to orders over £449. For other orders, we’ll confirm the delivery cost and timing with your quote. See delivery details.
Can you fit the tiles?
Fitting is available for an additional charge within 50 miles of our Hull unit, subject to the job.
Do you supply tile fitters, builders and wholesalers?
Yes. Visit our Trade & wholesale page to browse the range and send a direct bulk supply enquiry.
What if I need to return or cancel an order?
Return and cancellation rights depend on the order. Read our returns information and contact us before returning goods.